Privacy Policy

Privacy Policy

1. Overview

General Information

This Privacy Policy provides a clear and comprehensive overview of what happens to your personal data when you visit our website. Personal data refers to any information that can be used to identify you personally. Detailed information on data protection can be found in the full Privacy Policy below.

B2B Data Protection Notice

This website is primarily directed at business‐to‐business (B2B) interactions. All data is processed in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Processing on This Website

Who Is Responsible for Data Processing?

Data processing on this website is carried out by the website operator.
Contact details can be found in the Legal Notice (Imprint) of this website.

How Do We Collect Your Data?

Your personal data may be collected in two ways:

1. Data you provide directly, for example through a contact form.

2. Data collected automatically by our IT systems when you visit the website, such as browser information, operating system, IP address, or time of access. These are collected automatically upon accessing the site.

Why Do We Process Your Data?

We process your data for the following purposes:

• To ensure the reliable and error-free operation of the website

• To analyse user behaviour in order to improve our services

• To process enquiries and contractual relationships (where applicable)

Your Rights

You have the right to:

• Request information about origin, recipients, and purpose of your stored personal data

• Request correction, restriction, or deletion of your data

• Withdraw consent at any time (where processing is based on consent)

• File a complaint with a competent supervisory authority

You may contact us at any time using the details provided in our Legal Notice.

3. General Information and Mandatory Disclosures

Data Protection

We take the protection of your personal data seriously. All personal data is handled confidentially and in accordance with applicable data protection regulations and this Privacy Policy.

Please note that internet-based data transmission (e.g., via email) may involve security vulnerabilities. Complete protection against access by third parties is not possible.

Controller

The controller responsible for data processing on this website is:

refine Projects AG
Vor dem Lauch 15
70567 Stuttgart, Germany
Phone: +49 179 9789624
Email: info@refine.team

The controller is the natural or legal person that determines the purposes and means of processing personal data.

Withdrawal of Consent

Where data processing is based on your consent, you may withdraw that consent at any time by contacting us informally via email. The legality of processing prior to withdrawal remains unaffected.

Right to Lodge a Complaint

You have the right to file a complaint with your local data protection authority.
A list of German supervisory authorities is available at:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Right to Data Portability

You may request that we provide data processed based on consent or contract fulfilment in a commonly used, machine-readable format. You may also request that we transfer such data directly to another controller, where technically feasible.

SSL / TLS Encryption

This site uses SSL/TLS encryption for security and to protect the transmission of confidential data (e.g., enquiries). You can recognize encrypted connections by the change in the browser address from “http://” to “https://” and the lock symbol.

Access, Rectification, Erasure

You may contact us at any time to exercise your right to free access to your stored personal data, its origin and recipients, the purpose of processing, as well as your rights to rectification, restriction, or deletion.

Objection to Unsolicited Marketing Emails

We object to the use of published contact details for sending unsolicited advertising. We reserve all legal rights in the event of unsolicited marketing communications (e.g., spam emails).

4. Data Collection on Our Website

Cookies

Our website uses cookies to personalise content and ads, to provide social media features, and to analyse traffic. We may share information about your use of the website with partners for advertising, analytics, and social media.

Cookies are small text files that improve the functionality and user experience of websites.

We are permitted to store cookies that are strictly necessary for the operation of the website. All other cookies require your consent.

You may change or withdraw your consent at any time via the cookie settings on our website.

Your consent applies to the following domain:
refineprojects.com

Server Log Files

Our hosting provider automatically collects and stores information in server log files transmitted by your browser:

• Browser type and version

• Operating system used

• Referrer URL

• Hostname of the accessing device

• Time of server request

• IP address

These data are not merged with other data sources and are processed based on Art. 6(1)(f) GDPR (legitimate interests).

Contact Form

If you contact us via form, the information provided will be stored for the purpose of handling your enquiry and potential follow-up questions. We do not share this data without your consent.

Processing is based on your consent (Art. 6(1)(a) GDPR). You may withdraw your consent at any time.

Processing of Customer and Contract Data

We process personal data only as necessary to establish, perform, or modify contractual relationships (Art. 6(1)(b) GDPR).

Customer data is deleted after completion of the contractual relationship, subject to statutory retention periods.

Data Transfer for Service Provision or Digital Content

We transfer personal data to third parties only when necessary for contract execution (e.g., payment providers). No additional sharing occurs without your explicit consent.

5. Analytics and Marketing Tools

Google reCAPTCHA

We use Google reCAPTCHA (Google LLC, USA) to prevent automated misuse of our forms. The tool analyses user behaviour (e.g., IP address, mouse movements, time spent) and transmits data to Google.

Processing is based on our legitimate interest in preventing abuse and spam (Art. 6(1)(f) GDPR).

Google Privacy Policy:
https://www.google.com/policies/privacy/

6. Newsletter

To subscribe to our newsletter, we require:

• Your email address

• Confirmation of ownership of the email address

• Confirmation that you agree to receive the newsletter

Processing is based on your consent (Art. 6(1)(a) GDPR), which can be withdrawn at any time via the "unsubscribe" link.

7. Plugins and Tools

Google Web Fonts

We use Google Web Fonts for consistent font display. This requires your browser to connect to Google servers, enabling Google to receive your IP address.

More information:
https://developers.google.com/fonts/faq
https://www.google.com/policies/privacy/

Hotjar

We use Hotjar (Hotjar Ltd., Malta) to analyse user behaviour.
Data collected includes:

• IP address (anonymized)

• Pages viewed

• Click behaviour

• Browser and device information

Processing is based on your consent (Art. 6(1)(a) GDPR), including potential transfers outside the EU.

Booking System (Smoobu)

We use Smoobu (Smoobu GmbH, Berlin) to manage bookings and customer communications.
Personal data (name, address, contact details, travel information, etc.) may be transferred to Smoobu for processing.

Smoobu acts as a data processor under Art. 28 GDPR.

Privacy information:
https://www.smoobu.com/datenschutz/

Google Maps

This site uses Google Maps to display interactive maps. Your IP address may be transmitted to servers in the United States.

Processing is based on our legitimate interest in providing user-friendly map services (Art. 6(1)(f) GDPR).

Google Privacy Policy:
https://www.google.com/policies/privacy/